Last updated: 17th November 2025

Luxe Bounce UK (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store and protect your personal information when you interact with our website, make an enquiry, or place a booking.

By using our website or services, you agree to the terms of this Privacy Policy.

 

1. Who We Are

Business Name: Luxe Bounce UK

Email: luxebounceuk@gmail.com

Data Controller: Luxe Bounce UK

 

2. Information We Collect

We may collect the following types of personal information when you use our website, submit a form, or contact us:

Information you provide to us directly

Name

Email address

Phone number (if provided)

Event address/location

Event details (date, time, type of hire)

Delivery instructions

Any details submitted via website forms, direct messages or email

 

Information collected automatically (website analytics)

Our website may automatically collect:

IP address

Browser type/version

Device type

Pages visited

Time spent on the site

Cookies (see Section 8)

This information helps us improve our website and ensure a smooth user experience.

 

3. How We Use Your Information

We use your information to:

• Process bookings and enquiries

• Provide quotes and booking confirmations

• Communicate with you regarding your booking

• Arrange delivery and collection of hired equipment

• Respond to messages or customer service requests

• Send marketing emails (only if you opt-in)

• Improve our website, services and customer experience

• Maintain safety, compliance, and insurance requirements

We NEVER sell or share your personal data with third-party marketing companies.

 

4. Marketing & Subscriptions

If you subscribe to our newsletter or opt in to marketing:

You may receive updates, offers, promotions and news from Luxe Bounce UK

You can unsubscribe at any time by clicking the link in any email or contacting us directly

We will only send marketing communications if you have explicitly given consent.

 

5. Sharing Your Information

Your information may be shared with:

Service providers such as payment processors (if applicable)

Website hosting and analytics tools

Insurance providers (in the event of an incident)

Legal authorities (only if required by law)

We do not sell or rent personal data to third parties.

 

6. Data Storage & Security

We take data protection seriously.

Personal data is stored securely on password-protected devices or systems

Only necessary staff can access your information

We take reasonable steps to prevent unauthorised access, loss or misuse of data

Your data will be retained only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

 

7. Your Rights (GDPR Compliant)

Under UK GDPR, you have the right to:

Access the personal data we hold about you

Request corrections to inaccurate information

Request deletion of your personal data

Withdraw consent for marketing

Request restriction of processing

Request data portability

Object to processing

To exercise any of these rights, contact us at:
📧 luxebounceuk@gmail.com

 

8. Cookies

Our website may use cookies to:

Improve website performance

Remember your preferences

Analyse website traffic (e.g., Google Analytics or Wix Analytics)

You can adjust your browser settings to refuse cookies if you prefer.

 

9. Links to Other Websites

Our website may contain links to third-party sites (such as social media platforms).
We are not responsible for the privacy practices or content of those websites.

 

10. Children’s Privacy

We do not knowingly collect personal information from children.
All customer information must be provided by individuals aged 18 or over.

 

11. Changes to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on our website with the updated date listed at the top.

 

12. Contact Us

If you have any questions about this Privacy Policy or how we use your data, please contact us at:

📧 luxebounceuk@gmail.com