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Luxe Bounce UK - Terms & Conditions of Hire

These Terms & Conditions apply to all bookings made with Luxe Bounce UK (“we”, “us”, or “our”). By placing a booking, you (“the hirer”, “you” or “your”) agree to the following:

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1. General Information

We reserve the right to update these Terms & Conditions at any time. The version in place at the time of your booking will apply.

 

2. Booking & Deposit

  • A £50 non-refundable deposit is required to secure any booking.

  • No dates are held without a deposit.

  • The remaining balance is due on the day of delivery, also payable in cash on delivery.

  • Deposits are non-refundable under all circumstances, except where Luxe Bounce UK cancels the booking for reasons other than weather or safety (see Section 4).

 

3. Rescheduling & Customer Cancellations

  • Bookings may be moved to a new date with at least 48 hours’ notice.

  • Deposits remain non-refundable, even when rescheduling.

  • If less than 48 hours’ notice is given, rescheduling may not be possible.

  • Bookings affected by unsafe weather may be rescheduled without penalty.

 

4. Luxe Bounce UK Cancellations

We may cancel or postpone your booking if:

  • Weather conditions make use of inflatables unsafe (see Section 5)

  • The setup area is unsuitable or unsafe

  • Access is inadequate

  • Equipment failure or unforeseen circumstances occur

If Luxe Bounce UK cancels for any reason other than weather or safety, the deposit may be refunded at our discretion.

 

5. Weather Policy

Safety must always come first.
Your booking may be cancelled on the day if:

  • Rain is heavy or persistent (light or short rain showers may be acceptable)

  • Wind speeds exceed 24mph, including gusts

  • The ground is waterlogged

  • Weather conditions risk equipment safety

If weather prevents setup, we will:

  1. Make use of your alternative indoor location (if available), or

  2. Allow you to reschedule your booking at no extra cost.

If weather prevents safe setup, the decision of Luxe Bounce UK is final.

 

6. Delivery, Access & Parking

Standard delivery areas include Hertfordshire, Bedfordshire, Buckinghamshire and London, with distance-based travel fees:

  • 30 minutes – £20

  • 40–50 minutes – £30

  • 1 hour – £40

  • Up to 1.5 hours – £50–£60

Additional access charges:

  • £15 difficult access fee (narrow paths, stairs, long walks, obstructions etc.)

Hirer Responsibilities:

  • Providing safe and legal parking for delivery/collection

  • Payment of any parking fees or permits

  • Ensuring clear access to the setup area

  • Ensuring the ground is flat, clean, and suitable for setup

  • Informing Luxe Bounce UK if the inflatable will be placed on a surface other than grass

Failure to provide suitable access or setup conditions may result in cancellation without refund.

 

7. Supervision & Safety

To ensure safe use of our equipment:

  • Adult supervision is required at all times - Luxe Bounce UK does not provide supervisors.

  • Users must remove shoes before entering inflatables.

  • The following are strictly prohibited on or near inflatables or soft play:

    • Food & drink

    • Face paint

    • Glitter

    • Party poppers

    • Silly string

    • Confetti

  • No smoking near equipment.

  • No flips, rough play, climbing on walls or beams.

The hirer is fully responsible for monitoring equipment use throughout the hire period.

 

8. Setup Requirements

General setup rules:

  • Area must be flat, level, and clean

  • Indoor hall hires are allowed

  • Outdoor hires weather-permitting

  • Access to a power supply is required

  • Luxe Bounce UK can provide extension leads where needed

  • Equipment must remain in the original setup location

  • Do not drag, move, or adjust equipment

Inflatables must never be used without the blower fully attached and functioning.

 

9. Damage, Loss & Cleaning

The hirer is responsible for:

  • Any damage, misuse, or loss of equipment

  • Ensuring safe and responsible use at all times

  • Cleaning charges for excessive mess or prohibited substances

In the event of damage or failure to comply with these terms, a charge of up to the full replacement value (£100–£1,500) may be applied.

 

10. Hire Duration

  • Standard hire duration is up to 7 hours.

  • Early drop-offs or late collections can be discussed.

  • Overnight hire is not guaranteed and must be agreed separately.

Equipment must be ready for collection at the agreed time.

 

11. Soft Play Rules

  • Soft play is suitable for younger children only

  • Must be used on foam safety mats at all times

  • Can be used indoors or outdoors (weather permitting)

  • Adult supervision is required at all times

  • Soft play must not be taken onto grass, dirt, stones or uneven surfaces

 

12. Liability

Luxe Bounce UK:

  • Takes no responsibility for accidents caused by misuse or lack of supervision

  • Is not liable for injuries arising from unsafe behaviour by users

  • Cannot be held responsible for loss of personal items

  • Provides equipment in safe, clean and excellent condition

The hirer accepts full responsibility for all users and the safe operation of the equipment for the entire hire period.

 

13. Agreement

By booking with Luxe Bounce UK, you confirm that:

  • You have read, understood and accepted all Terms & Conditions

  • You agree to supervise the equipment responsibly

  • You accept responsibility for damage, loss, or misuse

These Terms & Conditions form a binding agreement.

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